A breakdown on a busy highway is stressful and potentially dangerous. Knowing exactly what to do in those first critical minutes keeps you safe and gets you back on the road faster. Here’s your highway breakdown action plan.
Step 1: Stay Calm and Assess
Don’t panic. Note what happened – did the engine die suddenly? Are there warning lights? Is there smoke or unusual sounds? This information helps the mechanic diagnose the problem faster.
Step 2: Get Off the Road Safely
If your truck can still move, carefully pull onto the shoulder as far right as possible. Aim for a wide shoulder, rest area, or exit ramp if nearby. If you can’t move the truck, turn on your hazards immediately.
Step 3: Make Your Truck Visible
Turn on your four-way flashers. Set out reflective triangles: one 10 feet behind the truck, one 100 feet back, and one 200 feet back. On curves or hills, place triangles where approaching traffic can see them.
Step 4: Stay Safe
If possible, exit your truck on the side away from traffic. Stay behind the guardrail if available. Don’t attempt to make repairs in traffic lanes – your safety comes first.
Step 5: Document Your Location
Note the highway name, direction, and nearest mile marker. Use your phone’s GPS to get exact coordinates. This helps roadside assistance find you quickly.
Step 6: Call for Help
Contact your fleet manager and a mobile repair service. Have your truck information ready: year, make, model, and description of the problem. The more detail you provide, the faster the repair.
Step 7: Stay With Your Truck
Unless there’s immediate danger (fire, hazmat spill), stay near your truck to protect your cargo and meet the repair technician. Keep your cab locked and stay alert.
Step 8: Document Everything
Take photos of the situation, any damage, and the repairs being performed. This documentation is valuable for insurance claims and fleet records.
When to Call 911
Call emergency services if there’s a fire, fuel spill, injuries, or if your truck is blocking travel lanes and creating an immediate hazard.
Save This Number Now
SJ Express Mobile Roadside Repairs provides 24/7 emergency response throughout the NYC metro area and Tri-State region. Our technicians arrive with fully-equipped service trucks to get you moving again. Save our number before you need it: (800) 406-3011.